In yesterday’s entry, I used a term “stakeholder” without defining it. To me, a stakeholder implies “anyone who may be affected by the outcome of a decision to such a degree that they should be consulted in advance to understand their criteria, their definition of success.”
If stakeholders aren’t consulted in advance, they may have the power to actively (or by passive resistance) block the implementation of the committed alternative. They can make a decision fail.
From my Kepner-Tregoe days, I recall three factors that drive “situation success”:
- Rational quality of the answer
- Timeliness of the answer
- Commitment to implementation (buy-in)
Asking “Who are my stakeholders for this decision?” is a really good habit that lays the foundation for commitment to the final alternative. It can improve the rational quality of the decision by catching criteria that might have been overlooked. Although it would seem to take more time to consult with numerous stakeholders, experience shows that understanding their goals will save decision rework.
You don’t want your latest decision to become the topic of water-cooler discussions. “There’s never enough time to do it right, but always enough time to do it over …”
Use the Decision Driven® Solutions Framework (DDSF) to engage your stakeholders. Please contact the Decision Driven® Solutions team at firstname.lastname@example.org or email@example.com to start your free trial of DDSF.