Tag Archives: service design

Update to Decision Patterns

The Decision Driven® Solutions Framework (DDSF) has built-in support for the use of knowledge patterns.  This includes the ability to create and maintain a hierarchical pattern for a set of requirements, decisions or architecture elements.  These patterns can be used … Continue reading

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Decision: Information Architecture

Whether you are designing a product with lots of “smarts” (hence software) or a new service offering or an enhanced business process, you will likely face an important decision concerning your Information Architecture.  I’ve framed this decision (in the product … Continue reading

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Decision: Service Flow – Engagement Model

The decision, Service Flow, is one of the more challenging decisions within the service concept branch of the Decision Driven® Services decision pattern.  The decision is framed as “What series of steps will deliver this service?  How will the engagement … Continue reading

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Decision Patterns: Rapid Idea Framing

You can use decision patterns to very quickly frame out any idea for a new product, service or capability.  I just blitzed through the service design decision pattern for a new service offering that I’m contemplating. This decision pattern contains … Continue reading

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Decision: Methods Engine

Whether you are a consultant, accountant, university, repair shop or a barber, there is more to offering a high-value, high-performing service that just an intense desire to meet your customer’s needs.  High performing services need a high-performance engine – this engine … Continue reading

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Strategy for non-profits

The decision patterns that are available within the Decision Driven® Solutions Framework (DDSF) can be applied directly to innovate, evaluate and manage the strategy and service offerings of any non-profit organization.  Decisions are fundamental questions/issues that demand an answer or … Continue reading

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Decision: Service Concept

Even though I’m an engineer by education, most of my innovations have been tangential to engineering in the field of methods (systems thinking, systems engineering, engineering management, decision management, roadmapping, etc.).  Along the way, I’ve spent quite a bit of … Continue reading

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